Privacy Policy

Last Updated: May 2026

Emerald Laser Australia (“Emerald Laser”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit an enquiry, request information, or interact with our services.

1. Who We Are

Emerald Laser Australia is a distributor and provider of information relating to Emerald™ Laser technology and associated services throughout Australia.

Website: https://www.emeraldlaser.com.au
Email: enquiries@emeraldlaser.com.au
Phone: 1300 653 522

2. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Clinic or business name
  • Business address
  • State or location
  • Information provided through enquiry forms
  • Information provided when requesting brochures, demonstrations, consultations, or additional information

We may also collect non-personal information including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Referring websites
  • Pages viewed and time spent on our website

3. How We Collect Information

We collect information when you:

  • Submit a contact or enquiry form
  • Request information about Emerald™ Laser technology
  • Subscribe to marketing communications
  • Contact us via phone, email, or social media
  • Visit and browse our website
  • Interact with our online advertising campaigns

We may also receive information from authorised distributors, business partners, or marketing service providers.

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests
  • Provide product information and demonstrations
  • Assess business suitability and opportunities
  • Deliver customer support
  • Improve our website and services
  • Send marketing communications, industry updates, and promotional materials
  • Monitor website performance and user experience
  • Comply with legal obligations

5. Marketing Communications

By submitting your details through our website, you may receive communications relating to Emerald™ Laser products, services, educational content, promotions, and business opportunities.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Measure website traffic
  • Analyse visitor behaviour
  • Improve advertising performance
  • Support remarketing and advertising campaigns

We may use services including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram) Advertising
  • Other marketing and analytics platforms

You may disable cookies through your browser settings, although some website functionality may be affected.

7. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and authorised representatives
  • Technology and website service providers
  • Marketing and advertising partners
  • CRM and email marketing platforms
  • Professional advisers, accountants, and legal advisers
  • Regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties.

8. Overseas Disclosure

Some of our technology providers, software systems, cloud hosting services, or marketing platforms may store information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy laws.

9. Data Security

We take reasonable measures to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Modification

Security measures may include:

  • Secure hosting environments
  • SSL encryption
  • Password-protected systems
  • Restricted staff access
  • Regular software updates and monitoring

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed as completely secure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services.

Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Emerald Laser Australia
Unit 7C/256 New Line Road
Dural NSW 2158 Australia

Phone: 1300 653 522
Email: enquiries@emeraldlaser.com.au
Website: https://www.emeraldlaser.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.